We supply service management software for the new millennium

Notice - We have moved our site to a new location -

Please click on this link to visit our new site - www.officetech.com.au

A product of Nexent Corporation in Windsor, Ontario, Canada, a world leading field service management and dispatch software provider, Miracle Service Software represents the cutting edge in Service Management Software solutions. 

Distributed by Office Tech Services Pty Limited, Miracle Service is a complete solution with dispatching, equipment contracts, billings and much more, including the management of every type of copier or equipment contract. Its modular design provides you with options allowing you to expand your system as your needs grow. Click here to learn more about our products.

Miracle Service has a host of features proven in a variety of Service Department environments -

Speed - Miracle Service is known world-wide for its fast data entry of calls, with complete access to everything any call taker could ever want.   When it comes to taking calls, no other application is faster, or more comprehensive.

Automation - This solution simplifies the task of automating or re-automating your Field Service Department by offering multiple implementation options. Your team can become automated quickly by importing data from existing applications though our data conversion services. This feature is available to convert customers from dozens of Service applications, Accounting applications and database file formats.

Accounting Compatibility - Unlike our competitors' offerings, which require custom software development to share data for Service Department billings with existing accounting applications, Miracle Service offers an industry first solution. Our Accounting Exporter module formats all invoices and/or purchase order information for most popular accounting applications. This saves valuable time, reduces costly errors and improves financial tracking for payables and/or receivables.

Service Calls - 
Intelligent service call dispatching.
Create service calls using virtually any customer or equipment information. (Even part of the phone number, or name of the company, or anyone at that company that has ever called you before!)
Unlimited call notes while taking and closing a call 
Just in case you ever need it; 2 levels of calls; Requests and Tasks. Create as many tasks for a single customer maintenance request.
Dispatch as many technicians to a single task in about 1 second. Check to see who has time to do the job, and verify their schedules.
Print the task, fax it, page the technician(s) or even email it to them...or the customer!
Create the task on equipment, schedule equipment installations, track in-house workorders, automate equipment drop-offs, or just track the helpdesk call.
Create a Service Call, without adding equipment to the Request or Task. Perfect for first time call-ins, or helpdesk situations.
New "Quickcall" screen allows rapid entry of call information, which is perfect when you don't need all the capability that Miracle Service98 can offer on a call screen.
Displays expected target date/time automatically, calculated based on customer or contract priority.
Warning lights while creating the Service Call...for everything. PM Due, In-Warranty, Callback, Problem Alert and much more.
Labor or travel charges are displayed automatically, eliminating time and errors

Service Call History -

Complete history by:
Company
Contract
Equipment
Caller

Service history displays:
Call date/time
Work completed date/time
Caller and Caller Previous Call History
Service request description
Service call notes
Parts used with cost/sell price
Indicates parts included in contract during call
Response time to call
PM's performed and dates
Callback or problem alert status