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We supply service management software for the new millennium |
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We supply service management software for the new millennium |
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| The world's leading service management software solutions... | ||||||||||||||||||
Used by more office equipment dealers than any other Windows based solution. |
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Our service management software is currently used in over 20 different industries by companies that schedule staff, repair or invoice for work completed on various equipment types. |
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| Our service software is also used by small and mid-size businesses all the way through to the satellite offices of several multi-national organizations, and is appropriate for use by any business that employs technicians - e.g. office equipment and copier dealers, HVAC, security installations, computer and phone systems etc.. | ||||||||||||||||||
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| Distribution... | ||||||||||||||||||
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| Product Features... | ||||||||||||||||||
A host of features proven in a variety of Service Department environments - |
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Speed - Known world-wide for its fast data
entry of calls, with complete access to everything any call taker
could ever want. When it comes to taking calls, no
other application is faster, or more comprehensive.
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Automation -
This solution simplifies the task of automating or re-automating your
Field Service Department by offering multiple implementation options. Your team can become automated quickly by importing data from existing applications though our data conversion services. This
feature is available to convert customers from dozens of Service
applications, Accounting applications and database file formats.
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Accounting
Compatibility -
Unlike our competitors' offerings, which require custom software development to share data for
Service Department billings with existing accounting applications, Our Accounting Exporter module formats all invoices and/or purchase order information for most popular accounting applications. This saves valuable time, reduces costly errors and improves financial tracking for payables and/or receivables.
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Service Calls
- Intelligent service call dispatching. Create service calls using virtually any customer or equipment information. (Even part of the phone number, or name of the company, or anyone at that company that has ever called you before!) Unlimited call notes while taking and closing a call Just in case you ever need it; 2 levels of calls; Requests and Tasks. Create as many tasks for a single customer maintenance request. Dispatch as many technicians to a single task in about 1 second. Check to see who has time to do the job, and verify their schedules. Print the task, fax it, page the technician(s) or even email it to them...or the customer! Create the task on equipment, schedule equipment installations, track in-house workorders, automate equipment drop-offs, or just track the helpdesk call. Create a Service Call, without adding equipment to the Request or Task. Perfect for first time call-ins, or helpdesk situations. New "Quickcall" screen allows rapid entry of call information, which is perfect when you don't need all the capability that Miracle Service98 can offer on a call screen. Displays expected target date/time automatically, calculated based on customer or contract priority. Warning lights while creating the Service Call...for everything. PM Due, In-Warranty, Callback, Problem Alert and much more. Labor or travel charges are displayed automatically, eliminating time and errors |
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Service Call History -
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Service history displays: Call date/time Work completed date/time Caller and Caller Previous Call History Service request description Service call notes Parts used with cost/sell price Indicates parts included in contract during call Response time to call PM's performed and dates Callback or problem alert status |
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| Click here to learn more about this exciting new product, and to find out more about the solutions available to you. |
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